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退換貨政策

  • 本店承諾提供「7天產品質量保證」,若閣下於收貨時發現產品損壞,可於七天內聯絡Wecare顧客服務部以安排更換產品。否則一般情況下,本店不接受任何換貨或取消訂單要求
  • 若該產品符合更換產品條件,而該要求更換之貨品售罄時,本店會退回相關款項
  • 若顧客於付款時曾使用電子優惠券、電子折價券,本店於處理退款時將作出相應金額調整
  • 更換產品需出示購物收據正本或相關電子收據

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at WhatsApp +852 4644 5233. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at WhatsApp +852 4644 5233.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.